Terms & Conditions

Terms & Conditions

Ordering

Orders may be placed by Post, Internet or Fax

Post F.Durrant & Son

3 Mealcheapen Street

Worcester

WR1 2DH

Telephone 01905 25247 (Monday - Saturday, 9am - 5:30pm)

Fax 01905 23825

Email [email protected]

Prices

All prices shown are in £ GBP (British Pounds Sterling).

Payment for goods

Cheques are to be made payable to F.Durrant & Son, if paying by cheque please put your cheque guarantee card number and expiry date on the back of the cheque. Please Note: Items will not be dispatched until cheque payment has cleared, please allow 10 working days for this.

Credit cards, we accept Visa, MasterCard, Switch/Maestro, Delta, Solo and Electron. F.Durrant & Son's website is both safe and secure, we and our payment partner Barclay's, use the latest encryption technology for your safety.

F.Durrant & Son will not debit money from your account until the item is dispatched.

Privacy

All information that comes into our possession will remain private and confidential to F.Durrant & Son. All Data collected is treated in accordance with the Data Protection Act 1998. Our Data Protection registration number is:

Security

When using our website, the information you send is protected by Secure Server software (SSL) and encrypted.

Delivery

F.Durrant & Son will try to dispatch all orders within 48 hours of the order being received, however this may always not be possible, due to unforeseen events such as items being temporally out of stock. Therefore please allow up to 28 days for delivery.

Should the item not be delivered within the first 28 days of purchase the option of order cancellation and a full refund of that item is available.

We use 3 methods of delivery, Royal Mail which will be delivered with your normal mail, couriers who deliver next business day after dispatch, leaving a card if a no-one is present at the address, they will require a signature so it is important to provide us with a manned address for delivery or instructions. Finally we may have goods dispatched direct from manufacturer.

Should your order be returned to us undelivered, we reserve the right to charge a redelivery fee for sending the goods out a second time.

If you wish to guarantee next day delivery please contact us directly on 01905 25247 or email [email protected] Mon - Sat and have your order details ready when you call.

For international delivery please contact us on 01905 25247 or email [email protected] Mon - Sat if you would like to request this service.

Postage and Packing costs

Our postage and packing charges work on a sliding scale, in an attempt to be fair to all. This scale is designed to work on approximate weight (the heavier the items are, the more it will cost for delivery). Our postage and packing charges range from £0.00 GBP to £40.00 GBP. The postage you will be charged on an order can be viewed in the shopping basket in the top right corner.

Some products have a fixed postage cost that will be added to your overall delivery cost. A product may have a fixed cost due to a special offer on postage of that product or due to the size and the weight of the item.

F.Durrant & Son may offer free postage on selected items or orders over a certain value. Should these orders be returned to us for reasons other than a fault, F.Durrant & Son reserve the right to charge a handling fee of £7.50 GBP per consignment, to cover administration costs.

F.Durrant & Son may also choose to promote their website by distributing special offer codes giving discount on postage or selected products, which must be used before the expiry date of the offer.

If you would like to make special arrangements for delivery please contact us directly.

VAT

All prices on the website include V.A.T at 20% or the appropriate rate.VAT Number 274121285

Refunds and Exchanges

Damaged or Faulty goods

In the unfortunate event of an item being faulty or damaged in your opinion is due to a manufacturing error please return the item immediately for inspection.

Please note: We may have to return the item to the manufacturer for inspection. Items deemed to be a manufacturing fault will be replaced free of charge.

Returns

F.Durrant & Son will refund or exchange and unsoiled item (with ticketing and labels still attached) returned to us within 28 days of original delivery date. You can claim a full refund less postage or alternatively exchange any item.

We advise that you use the Post Office Parcel service with appropriate insurance, for parcels valued over £20 or if the parcel is valued below £20 obtain a proof of postage certificate.

F.Durrant & Son is not liable for returned parcels in transit, in the event of any claim it is the sender who is responsible for processing the claim.

Returning Footwear

Due to government and EEC regulations F.Durrant & Son are unable to accept any footwear that is contaminated with soil or any other material. F.Durrant & Son would therefore ask that all footwear be returned unworn or methodically cleaned to aid the process of the return.

Stock levels and Price changes

F.Durrant & Son endeavour to keep a full selection of all stock, but this is not always possible. Should you order an item that is out of stock F.Durrant & Son will endeavour to advise you and recommend the best alternative. Any substitute item supplied that is not satisfactory can be returned.

Should you wish to order an item that is not listed in the online shop, please feel free to contact us directly via email or telephone and request the item.

F.Durrant & Son endeavour to keep up to date with all price changes, this however is not always possible, F.Durrant & Son therefore reserve the right to discontinue a line or change pricing at any time.

Pictures

F.Durrant & Son endeavour to provide the best available pictures on our website, however some pictures may misrepresent the product. We apologise for any confusion that may be caused for this, if there are any doubts please contact us directly.

Right to cancel

In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you have an unconditional right to cancel your order within 7 working days of delivery.

Liability

F.Durrant & Son takes steps to prevent computer viruses from being transmitted via electronic data transfer, but cannot guarantee that our website, e-mails or linked websites do not contain computer virus code. You are therefore strongly advised to take anti virus checks. F.Durrant & Son undertakes no liability for loss or damage howsoever caused.

F.Durrant & Son are not responsible for the content found on linked websites. F.Durrant & Son operate in accordance with The Consumer Protection (Distance Selling) Regulations 2000 and the E-commerce Regulations 2002. F.Durrant & Son do not accept errors or omissions. All products on the website are there as an invitation to treat. F.Durrant & Son's website is governed by English law.

Age Restricted Goods

By agreeing to these terms and conditions you are self certifying that you are the required age to purchase said item(s). (It is an illegal act to purchase an age restricted item when under the required age).

The following list shows examples of age restricted items:

  • Knives, Axes & Blades: Minimum age 18 years
  • Air Gun and pellets: Minimum age 18 Years
  • Solvents and Alcohol: Minimum age 18 years

Preview Products

Preview products are products that are not yet available for dispatch as they are still being manufactured. Products that are marked as preview lines may be reserved in advance for immediate dispatch when available by purchasing the product in the normal way. An estimated delivery date will be posted on the product page. F.Durrant & Son will make every effort to deliver your item on time.

Special Offers

F.Durrant & Son will do promotions from time to time, to qualify for a promotion you will need to have a voucher issued by F.Durrant & Son. Vouchers can only be obtained in store, at trade fairs and by email. A promotion may only be redeemed online at the point of purchase (Not In store or by Phone). The parameters of each voucher will be set out on the voucher.

Domain Names

F.Durrant & Son's main website is www.fdurrantandson.com.

International Terms and Conditions

The below terms are in addition to the above domestic terms and conditions

Currency / Pricing

All transactions will be made in GBP (£). The currency converted prices shown are as a guide only. The card issuer will decide the final conversion rate and any commission charges due. If there are any questions regarding this please contact your card issuer.

International Deliveries

All deliveries will be sent with our courier company and will require a signature on delivery. European deliveries may take up to 7 working days for delivery to be completed from the date of dispatch. International shipping charges like domestic charges reflect the costs F.Durrant & Son are charged for delivery.

Product Range Available

Unfortunately we are not able to offer our full range of products for international delivery due to the size, weight and nature of some products. On selecting your delivery region the website will display if we are unable to deliver a product to your region.

Tariffs and Import Tax

Any additional charges levied on products are the responsibility of the purchase importer.

International Returns

Our returns policy is the same through out the world (please see our returns policy). We advise all shoppers to check measurements, etc of a product before purchasing to avoid additional costs when exchanging or returning an item.

Special offers such as free postage may only apply to the UK.

F.Durrant & Son reserve the right to delay or cancel your order at any time due to manufacturing difficulties.

All other Terms and Conditions apply.

IMPORTANT INFORMATION - Due to changes in the law (VCR Act - Oct 2007) you have to be 18 years or older to purchase any air gun or moderator. Guns and moderators CANNOT be delivered to your home address by post and must be collected from our store or sent to a firearms dealer of your choice for collection.